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Top Technical Questions

How do I perform an internet speed test?

If you currently subscribe to our data service, you can quickly and easily access an internet speed test through My Account. Login to My Account, click on the My Services tab, and next to Internet, click on Internet Speed Test. You may also use our Speed Test application by clicking here.  

What is covered by Premium Technical Support?

What voice features does Suddenlink Business offer?

What is the difference between a static IP and dynamic IP address?

Dynamic IPs are subject to change for a number of reasons. This type of IP address is pulled out of a pool of available addresses within the Suddenlink Business system. Static IPs are assigned to our customers in select Internet packages. The customer's Static IP is always the same, which is a necessity when you are running a web server, mail server or any piece of equipment that needs to have the same IP address every time you access it.

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Trending Technical Questions

  • What issues are most commonly resolved by Premium Technical Support?

    What types of problems will our “Premium Technical Support” service commonly resolve? 
    Malware removal:

    • Viruses (such as Ransomlock, Cryptolocker, Trojans, and Rootkits)
    • Spyware
    • Browser hijacks and redirects

    Hardware related connectivity:

    • Wireless network setup and security
    • Connecting devices to existing wireless networks
    • Firewall and router configurations or troubleshooting

    Software related connectivity:

    • Network card settings
    • Browser troubleshooting and settings
    • Software based firewalls

    E-mail Assistance:

    • Account setup on a local client (Outlook)
    • Troubleshooting mailbox issues or send/receive difficulties
    • Setup of E-mail on a mobile or secondary device

    Business Software Assistance:

    • Office Suite installation or operation
    • Small business applications such as Quickbooks
    • Data backup

    Peripherals (Installation and troubleshooting):

    • Mobile Devices
    • Scanners
    • Printers
  • What are the DNS service addresses?

    Primary DNS 208.180.42.100

    Secondary DNS 66.76.175.100

    These will only work from Suddenlink IPs.

  • What are the DNS mail exchange hosts?

     You would need your own server, your own domain name, a static IP from Suddenlink, and also a PTR record for that static IP. We can help you get the PTR record. PTR is also known as a Reverse record, or a Pointer record.

  • What is the difference between a static IP and dynamic IP address?

    The main difference between a static IP is that one is automatically assigned and could change at any time without any type of notice, and the other is requested by a customer, assigned by one of our tech support personnel and is then hard coded into your own equipment. The static IP we assign you will stay the same as long as possible. We only change them if we have to upgrade our network and it requires IP changes. We notify static IP customers if and when they would ever need to change. 

  • What is Suddenlink Premium Tech Support?

    Suddenlink Business Premium Tech Support is like having your own IT department at your fingers. We’ll remotely troubleshoot and resolve software problems with any of your technology products - from setting up new devices, connecting tablets, smartphones, and PC’s to your network to removing viruses and troubleshooting other software issues. Suddenlink Premium Tech Support covers your entire office for one low monthly price.  More up-time for you equals more revenue for your business. 

  • What types of products are covered under Premium Tech Support?

    Suddenlink Business Premium Tech Support covers a wide range of devices - PCs; Macs; smart phones; tablets; networks; printers and other peripherals.Suddenlink Premium Tech Support covers a wide range of devices - PCs; Macs; smart phones; tablets; networks; printers and other peripherals.

  • How do I power cycle my modem?

    If you need to power cycle your modem as part of your internet connection troubleshooting, follow the steps below.

    1.Unplug your modem from the power by pulling the power cord from the back of the modem.

    2.If you have a router, unplug the power from the back of your router. Leave it unplugged for now.

    3.Wait 15 seconds.

    4.Plug the power back into your modem.

    5.Wait 15 seconds.

    6.Plug the power back into your router, if you have one.

    7.Wait 15 seconds.

    8.Pull up or refresh your browser window to test your internet connection.

    9.If you are still unable to pull up webpages, we recommend that you power cycle your own equipment and restart your computer and try again.

    How do I power cycle my own equipment as described above?

    We recommend that you contact your own IT department if you have one just to be safe, but you can easily follow the CAT5 cable from the modem to each device between the modem and your PC and simply cut the power off, wait about 10 seconds and plug the power back into each device. This usually resolves many problems you might experience. If the problem resurfaces continually, or gets worse we recommend that you call us before power cycling so we can look at everything beforehand.  If these steps do not work to restore your services, please call us at 1-855-270-5527.

  • What are the system requirements to receive maximum data speeds from Suddenlink Business?

    In order to take advantage of our fastest speeds, there are certain infrastructure requirements that you may need to check.

    • Modem: Are you planning to use a DOCSIS 3 modem? To reach speeds over 100 Mbps, you will need to use a D3 modem.
    • Router: If you are using your own router, is the equipment you own capable of reaching max speeds? Confirm that your equipment is rated to handle speeds greater than 100 Mbps.
    • Wiring: Is your wiring (Ethernet cabling) Cat5E or Cat6E? Standard Cat5 Ethernet cable may hinder your ability to go over 100 Mbps. By installing Cat5E or Cat6E, you can ensure you’re receiving the fastest speed.
    • Devices: Are the devices that are you using to connect to the data service capable of reaching gigabit speeds? Check to see if your computers are gigabit capable or equipped with gigabit Ethernet adapters.
    • Firewall: Is your firewall limited in terms of the traffic it can accommodate? If your IT personnel installed a firewall, they can tell you if there are any limitations on the amount of traffic that can be routed to the internet.

    If you have any questions about whether or not you can support our fastest speeds, be sure to check with your IT personnel or give us a call at 1-855-270-5527 to consult one of our knowledgeable representatives. 

No In-House IT Expert? No Problem.

Get help troubleshooting your devices, removing viruses, configuring firewalls and more.

No In-House IT Expert? No Problem.

Get help troubleshooting your devices, removing viruses, configuring firewalls and more.

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