If you need to power cycle your modem as part of your internet connection troubleshooting, follow the steps below.
1.Unplug your modem from the power by pulling the power cord from the back of the modem.
2.If you have a router, unplug the power from the back of your router. Leave it unplugged for now.
3.Wait 15 seconds.
4.Plug the power back into your modem.
5.Wait 15 seconds.
6.Plug the power back into your router, if you have one.
7.Wait 15 seconds.
8.Pull up or refresh your browser window to test your internet connection.
9.If you are still unable to pull up webpages, we recommend that you power cycle your own equipment and restart your computer and try again.
How do I power cycle my own equipment as described above?
We recommend that you contact your own IT department if you have one just to be safe, but you can easily follow the CAT5 cable from the modem to each device between the modem and your PC and simply cut the power off, wait about 10 seconds and plug the power back into each device. This usually resolves many problems you might experience. If the problem resurfaces continually, or gets worse we recommend that you call us before power cycling so we can look at everything beforehand. If these steps do not work to restore your services, please call us at 1-855-270-5527.