Most Popular Questions

  • How do I register for an online account (My Account)?

    First, locate the Registration Page for My Account. Click here to go to the registration page now.  The registration page can also be found on www.suddenlinkbusiness.com by clicking on My Account.

     

    Step 1: You will need to enter your account number and access code. The account number entered should be the full 19 digits and the access code will be 4 digits. Both of these can be found on your Suddenlink Business statement.

    Statement Account Number and Access Code

    If you do not see an access code on your statement, please call 1.800.490.9604 or click here to chat with an agent and have one set up. 

    Step 2: Next you will create your user name and password. NOTE: Your username cannot contain a domain (e.g. @suddenlinkmail.com). However, the user name you choose will be used as the prefix for your suddenlinkmail.com email address that will be created in Step 3 of registration.

    You can then add your position with-in the business, name and alternate email address that can be used to reset your password if needed. Lastly, you will choose and answer a security question and agree to the terms and conditions.

    Step 3: On the final step, you will see your new suddenlinkmail.com email address displayed. This email address is a free feature that accompanies your services (you may choose to utilize your email inbox at any time by logging into My Account and clicking on ‘Email’ on the top right navigation bar). Click on ‘OK, got it’ to complete your registration.

    Confirmation: You will see a confirmation page after your registration is complete. 

  • Where can I find my Access Code (PIN)# ?

    If your access code does not appear on your statement as shown below, please call a customer service representative for assistance with your Access Code (PIN) at 1.800.490.9604 or click here to chat with an agent and have one set up.

    Statement Account Number and Access Code

  • How do I view my balance online?

    Login to My Account. On the overview tab, you can view information about your account such as, account number, balance due, and payment due date.

    If you have a past due balance, you will also see it displayed in red.

    You can click on the button that says ‘Pay Bill’ to view your payment options. Or you can click directly on the My Bill page in the top navigation bar to view more details about your bill and balance. 

  • How do I pay my bill online

    Login to My Account. Not registered yet? Click here for instructions on registration. Navigate to the Overview page, or My Bill page and click on the ‘Pay Bill’ button. From here you may register for automatic payments (EZ Pay) or make a one-time payment using a credit card or checking account. This payment method will be stored securely for you to use for future payments. You will also have the option to securely store multiple payment methods as well as delete those methods at any time. Lastly, you may choose whether you want to pay your total statement balance, or pay another amount at that time.

    You can also choose to set up a One-Time Payment using a credit card or checking account. This payment method will be securely stored for you to use for later payments. You will also have the option to securely store multiple payment methods as well as delete those methods at any time. Lastly, you may choose whether you want to pay your total statement balance, or pay another amount at that time.

  • How do I change my billing address online

    You now have the option of updating your billing address online! Login to My Account. Click on the My Bill page. Then click the ‘Change Billing Address’ link located under ‘Additional Options’. NOTE: Only the Primary User on an account can change a billing address online.

  • How do I sign up for Paperless billing?

    Login to My Account. On the Overview page, click on the link to Set Up Paperless Billing. Verify the email addresses that will receive the paperless billing notifications, accept the terms and conditions, and confirm your registration. If you are already enrolled in paperless billing, it will be noted on your account. 

  • How do I change my method of payment for EZ Pay?

    Login to My Account and click on the My Bill tab. Under the EZ Pay section, click on Setup/Update EZ Pay. Here you can add a new method of payment for EZ Pay. Note: depending on the timing of the update, the changes will not take effect for the current month. They may be implemented for the next billing cycle. If you are concerned about the timing of your current payment method, please call us at 1-855-270-5527 or chat with an agent.

  • How do I troubleshoot my services online?

    Login to My Account. On the Overview tab, under the My Services section, you will find a link that reads: “Troubleshoot a problem.” Click there to begin using the troubleshooting tool. First, choose what services you are having problems with.

    Click ‘Next’. The troubleshooting tool will look for the equipment associated with the service you chose. If the equipment is identified, you will see a screen with the status of your service. Follow the troubleshooting prompts accordingly.

    If your equipment was not identified, you will have to close the troubleshooting tool and call 1-855-270-5527 to speak with a technical support agent or click here to chat with an agent now.

  • How do I set up remote call forwarding?

    Remote Call Forwarding provides you the capability to route your calls to your choice of business locations-even to a mobile phone from any phone, inside or outside your office. Follow these instructions on how to set up Remote Call Forwarding.

  • How do I access my email account via the web?

    Click here to access your e-mail account via the internet.