Suddenlink Business Customer Support.

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Technical

Answers to common technical questions and user guides.

 

 

 
 

Billing & Payment

Information about your bill and managing your account online.

 

 

 

Top Questions

Where can I find my Account Number?

You can find your account number on a recent Suddenlink Business statement. If you have a Suddenlink online account, and you are the Primary User of that account, you can find it on the Overview tab or the My Bill tab.

Do you still have questions?  Contact Support.  

How do I use online chat?

Click the button to chat with an agent right now.

To begin the chat, choose the nature of your chat inquiry: New services, technical support, or billing support. Then fill in your information, add a message for the agent, and click ‘Chat with us’ in the bottom right hand corner.

 

Trending Support Questions

  • How do I register for an online account (My Account)?

    First, locate the Registration Page for My Account. Click here to go to the registration page now.  The registration page can also be found on www.suddenlinkbusiness.com by clicking on My Account.

    //www.suddenlinkbusiness.com/

     

    Step 1: You will need to enter your account number and access code. The account number entered should be the full 19 digits and the access code will be 4 digits. Both of these can be found on your Suddenlink Business statement.

    Statement Account Number and Access Code

    If you do not see an access code on your statement, please call 1.800.490.9604 or click here to chat with an agent and have one set up. 

    //www.suddenlinkbusiness.com/

    Step 2: Next you will create your user name and password. NOTE: Your username cannot contain a domain (e.g. @suddenlinkmail.com). However, the user name you choose will be used as the prefix for your suddenlinkmail.com email address that will be created in Step 3 of registration.

    //www.suddenlinkbusiness.com/

    You can then add your position with-in the business, name and alternate email address that can be used to reset your password if needed. Lastly, you will choose and answer a security question and agree to the terms and conditions.

    //www.suddenlinkbusiness.com/

    Step 3: On the final step, you will see your new suddenlinkmail.com email address displayed. This email address is a free feature that accompanies your services (you may choose to utilize your email inbox at any time by logging into My Account and clicking on ‘Email’ on the top right navigation bar). Click on ‘OK, got it’ to complete your registration.

    Confirmation: You will see a confirmation page after your registration is complete. 

  • Where can I find my account number?

    You can find your account number on a recent Suddenlink Business statement. If you have a Suddenlink online account, and you are the Primary User of that account, you can find it on the Overview tab or the My Bill tab.

    Statement Account Number and Access Code

  • Where can I find my Access Code (PIN)# ?

    If your access code does not appear on your statement as shown below, please call a customer service representative for assistance with your Access Code (PIN) at 1.800.490.9604 or click here to chat with an agent and have one set up.

    Statement Account Number and Access Code

  • What is the difference between a primary and secondary user in My Account?

    A Primary User is the user that initially created the account. Primary users will be able to edit their own information as well as the information of secondary users. A Primary user also has the following permissions that secondary users do not have:

    • Change the billing address
    • Change the access code
    • View the My Bill tab
    • View past statements
    • View the balance due
    • View the account number
    • Make payments
    • Create, view, and edit secondary users
    • View call details if phone is active

    Secondary users have the following permissions:

    • View active services
    • View their OWN profile only
    • Access their OWN email account
    • View TV Lineup if cable is active
    • Access an Internet Speed Test if internet is active
    • View international phone rates if phone is active
    • Utilize the troubleshooting tool for service issues
  • Can I change my Suddenlink email address?

    If you are the primary user of your account, you have access to delete and create new email addresses for your secondary users. If you require an additional email address, simply create a new secondary user with the email address you desire. If the email address is available to use, you can add it to that user. See ‘How do I add or delete a secondary user in My Account’ for more information. Secondary users do not have permission to edit or remove Suddenlink email addresses. Note: You are limited in the number of email address you may have on one account based on your subscription. If you are having trouble adding additional users, you may need to subscribe to additional emails. Please contact our technical support department via chat or phone 1-855-270-5527 if you require assistance.

  • How do I sign up for Paperless billing?

    Login to My Account. On the Overview page, click on the link to Set Up Paperless Billing. Verify the email addresses that will receive the paperless billing notifications, accept the terms and conditions, and confirm your registration. If you are already enrolled in paperless billing, it will be noted on your account. 

    //www.suddenlinkbusiness.com/

  • How do I perform an internet speed test?

    If you currently subscribe to our data service, you can quickly and easily access an internet speed test through My Account. Login to My Account by clicking on “Log “In” click on the My Services tab, and next to Internet, click on Internet Speed Test.  OR you may click this link.  

  • How do I troubleshoot my services online?

    Login to My Account. On the Overview tab, under the My Services section, you will find a link that reads: “Troubleshoot a problem.” Click there to begin using the troubleshooting tool. First, choose what services you are having problems with.

    Click ‘Next’. The troubleshooting tool will look for the equipment associated with the service you chose. If the equipment is identified, you will see a screen with the status of your service. Follow the troubleshooting prompts accordingly.

    If your equipment was not identified, you will have to close the troubleshooting tool and call 1-855-270-5527 to speak with a technical support agent or click here to chat with an agent now.

  • How do I chat with an agent online?

    Click the button to chat with an agent right now.

    Or you can find it on our www.suddenlinkbusiness.com page in the top right hand corner.

    To begin the chat, choose the nature of your chat inquiry: New services, technical support, or billing support. Then fill in your information, add a message for the agent, and click ‘Chat with us’ in the bottom right hand corner.

    Suddenlink Business | Chat Window | https://www.suddenlinkbusiness.com/

  • How do I set up remote call forwarding?

    Remote Call Forwarding provides you the capability to route your calls to your choice of business locations-even to a mobile phone from any phone, inside or outside your office. Follow these instructions on how to set up Remote Call Forwarding.

  • How do I access my email account via the web?

    Click here to access your e-mail account via the internet.

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