Storm | Suddenlink Business

We’re prepared for severe weather

Learn new ways our products and services can help keep your business connected to your customers.

In the event of a storm

What to expect

We understand how important it is for you to stay connected, particularly during severe weather events. We continually monitor the forecast for storms in order to be as prepared as possible. As a first step, we place fully staffed teams on standby to assist our customers. In addition, during a storm, our regional operations center carefully monitors the network to quickly spot outages and help direct our teams to begin diagnosing and resolving any potential issues.

If unpreventable service outages do occur, restoring your Suddenlink service is always our top priority. Scroll down to learn more on how you can prepare, frequently asked questions and getting help.

How you can prepare

You can stay connected using these helpful tips:

• Have your Suddenlink username handy, as it's key to staying connected. Don't have a username or forgot yours? No problem, click here.

• For the most up to date information on your service restoration please sign in to My Account and navigate to My Services.

Stay connected from anywhere with mobile service

Stay connected from anywhere with mobile service

Providing mobile devices and service to your employees can help keep your team connected, no matter where they are. Our mobile for business product provides up to 10 lines at an affordable rate per line so you can stay connected at a price that fits your budget.

Our mobile tethering features can help ensure that your employees always have Internet access, whether they’re working from home or taking curb-side orders.

Voice service that works for your business

Voice service that works for your business

Forward your calls to another number like a home or mobile phone.

Business Class Phone Instructions

Business Hosted Voice Instructions

'Single Number Reach' for Business Hosted Voice allows businesses to set up incoming calls to ring different phone numbers across multiple connections simultaneously.

Even more ways to connect

Email

Suddenlink Business Internet includes email service allowing business owners to continue operating no matter their location.

Restoration roadmap after a storm or other outage event

Restoration roadmap after a storm or other outage event

Restoration roadmap after a storm or other outage event

Restoration roadmap after a storm or other outage event

Restoration roadmap after a storm or other outage event

Assess transport lines

Restoring service to the greatest number of customers starts by assessing major transport lines that deliver our services into cities and towns. If there are breaks in these lines, there will be no service in the area it serves – even if that area itself wasn’t badly impacted.

Service head-ends

Head-ends are buildings that house our equipment and servers critical to delivering service to a speciﬁc area. If commercial power is out, we use generators to power our head-ends and work to address any damage to the head-ends that may be impacting delivering service to the entire network.

Partner with power companies

Our lines, which hang on power poles, require power supplies to be active. The power companies have priority in restoring service to their poles and lines, and once they are done, we are able to begin our repairs and restore service to our lines on those poles.

Prioritize restoration

Once service restoration begins, priority restoration is granted for critical infrastructure like hospitals, schools, police, ﬁre departments, and more.

Bring everyone back online

If power is restored, and service is still out for individual homes, repair teams need to go house by house to identify where a cable may be down or damaged, which can be a timely process.

Frequently asked questions

What should I do if my Suddenlink service is not working?
• If your service is down, check Service Help at My Account to see if there's an outage. If it shows an outage, there is no need to contact us. If no outage is shown, please let us know by messaging us at suddenlinkbusiness.com/support so we can alert our technicians.

Will I lose my Suddenlink service if my power is out?
• Without power your Suddenlink service won't work. Electrical power is needed to operate your TV and Internet. This includes power to devices in your business like TVs, cable boxes and cable modems. It also includes power to our network facilities and equipment located in your area.
• If the power is out, your local utility provider must first restore power to both your home, and to the network serving your neighborhood, before our technicians can begin their work.

If I have power, shouldn't my Suddenlink service work?
• It's possible that you may have power in your home or business but the network serving your neighborhood may be damaged or without power, preventing your services from working. Or, restoring your service may require repairs (such as damage caused from downed trees and fiber cuts during a storm), even down to the connection between your home or business and the nearest utility pole.

Once the power is restored at my business, how can I get my service back up and running?
• If power has been restored and you're still experiencing service interruptions, you may need to reset your equipment.
• Unplug your equipment from its power source.
• Wait 30 seconds.
• Plug your equipment back into the power source.

Call 855-270-5527 and find out why more businesses are choosing Suddenlink Business, or click "Contact Sales" to send us a message.