In the event of a storm
We understand how important it is for you to stay connected, particularly during severe weather events. We continually monitor the forecast for storms in order to be as prepared as possible. As a first step, we place fully staffed teams on standby to assist our customers. In addition, during a storm, our regional operations center carefully monitors the network to quickly spot outages and help direct our teams to begin diagnosing and resolving any potential issues.
If unpreventable service outages do occur, restoring your Suddenlink service is always our top priority. Scroll down to learn more on how you can prepare, frequently asked questions and getting help.
How you can prepare
You can stay connected using these helpful tips:
• Have your Suddenlink username handy, as it's key to staying connected. Don't have a username or forgot yours? No problem, click here.
• For the most up to date information on your service restoration please sign in to My Account and navigate to My Services.
• Avoid service disruptions with our LTE Wireless Failover solution. This backup Internet solution can help you stay connected in the event of an Internet outage by connecting to LTE wireless networks. Purchase the battery backup to keep your critical devices online even in a power outage.
Speak with a sales representative today to learn more