We understand how important it is for you to stay connected, particularly during severe weather events. We continually monitor the forecast for storms in order to be as prepared as possible. As a first step, we place fully staffed teams on standby to assist our customers. In addition, during a storm, our regional operations center carefully monitors the network to quickly spot outages and help direct our teams to begin diagnosing and resolving any potential issues.

If unpreventable service outages do occur, restoring your Suddenlink service is always our top priority. Scroll down to learn more on how you can prepare, frequently asked questions and getting help.

Providing mobile devices and service to your employees can help keep your team connected, no matter where they are. Our mobile for business product provides up to 10 lines at an affordable rate per line so you can stay connected at a price that fits your budget.

Our mobile tethering features can help ensure that your employees always have Internet access, whether they’re working from home or taking curb-side orders.

Forward your calls to another number like a home or mobile phone.​

'Single Number Reach' for Business Hosted Voice allows businesses to set up incoming calls to ring different phone numbers across multiple connections simultaneously.

Assess transport lines

Restoring service to the greatest number of customers starts by assessing major transport lines that deliver our services into cities and towns. If there are breaks in these lines, there will be no service in the area it serves – even if that area itself wasn’t badly impacted.

Service head-ends

Head-ends are buildings that house our equipment and servers critical to delivering service to a specific area. If commercial power is out, we use generators to power our head-ends and work to address any damage to the head-ends that may be impacting delivering service to the entire network.

Partner with power companies

Our lines, which hang on power poles, require power supplies to be active. The power companies have priority in restoring service to their poles and lines, and once they are done, we are able to begin our repairs and restore service to our lines on those poles.

Prioritize restoration

Once service restoration begins, priority restoration is granted for critical infrastructure like hospitals, schools, police, fire departments, and more.

Bring everyone back online

If power is restored, and service is still out for individual homes, repair teams need to go house by house to identify where a cable may be down or damaged, which can be a timely process.