Billing and Tax Forms
- This surcharge reflects the charges levied by the owners of broadcast TV stations for carriage by Suddenlink of their stations. This surcharge is collected by Suddenlink and paid to the owners of broadcast TV stations.
Recovery of content due to virus and malware
- Viruses (such as Ransomlock, Cryptolocker, Trojans, and Rootkits)
- Spyware
- Browser hijacks and redirects
Hardware related connectivity:
- Wireless network setup and security
- Connecting devices to existing wireless networks
- Firewall and router configurations or troubleshooting
Software related connectivity:
- Network card settings
- Browser troubleshooting and settings
- Software based firewalls
E-mail Assistance:
- Account setup on a local client (Outlook)
- Troubleshooting mailbox issues or send/receive difficulties
- Setup of E-mail on a mobile or secondary device
Business Software Assistance:
- Office Suite installation or operation
- Data backup
Connected Devices and Peripherals (Installation and troubleshooting):
- Mobile Devices
- Scanners
- Printers
Form AZ-5000 is an Arizona transaction privilege tax exemption certificate. This form should be completed by any customers claiming exemption from transaction privilege taxes in Arizona.
- We know how important security and privacy are to your business. You can rest easy knowing that your remote session is completely secure. Our agents connect to your device using a fully encrypted connection only when you request it and you can end the session at any time. You’ll be able to see exactly what the technician is doing and if you wish to end the session, it’s as simple as clicking the close button.
- If you are using your own personal WIFI router you should be able to, but you would need to consult with the instructions or with the router manufacturer to be able to do that. If you are using a Suddenlink provided modem//router combination the password is permanent and the password can’t be changed. Although some models we use may allow you to log in and temporarily change the password inside the user interface, any loss in power or reset of the device will cause it to restore it back to its default settings and password.