Billing and Tax Forms
What do I need to do before I call in to get equipment added to my account? Billing and Tax Forms
If calling in to add equipment to your account, you should first have the serial number handy and have the equipment already connected to a live coax outlet on the wall and have it connected and powered via the provided power cord.
I have set up my static IPs and they don’t work. Tech Support
If none of the IPs work, you will most likely need to call us to verify they are still correct for your location. If one works, but others don’t or they all work randomly you will need to get in touch with us. Only one static IP is allowed to work on a CPE (customer premise equipment).
If you plan to use more than one IP on the same CPE, that requires special permission on some of Suddenlink’s equipment to work right. Cable Host Authorization is required on most of our CMTS (cable modem termination system) to allow more than one static IP on a CPE on the network.
Federal Excise Tax Form Billing and Tax Forms
This form is a certificate of exemption from Federal Excise taxes on charges for communication services and applies to phone customers only.
Are Premium Tech Support remote sessions secure? Tech Support
We know how important security and privacy are to your business. You can rest easy knowing that your remote session is completely secure. Our agents connect to your device using a fully encrypted connection only when you request it and you can end the session at any time. You’ll be able to see exactly what the technician is doing and if you wish to end the session, it’s as simple as clicking the close button.Can I change my WIFI password? Tech Support
If you are using your own personal WIFI router you should be able to, but you would need to consult with the instructions or with the router manufacturer to be able to do that. If you are using a Suddenlink provided modem//router combination the password is permanent and the password can’t be changed. Although some models we use may allow you to log in and temporarily change the password inside the user interface, any loss in power or reset of the device will cause it to restore it back to its default settings and password.