Tech Support
The volume is too low or too high, how could I control the volume on an HDDTA? Tech Support
If you want to switch the volume control to the HDDTA, press and hold the setup button until the LED blinks twice and then press and hold the mute button until the LED blinks twice again. This is helpful if the customer has in issue with the volume not going very loud on an HDDTA. Turn the volume on the box all the way up. Then switch the volume control back to the TV by pressing and holding the setup button until the LED blinks twice and then press and hold the volume + button. You should be controlling the TV volume.
Business Name Change or Service Takeover Billing and Tax Forms
Are you changing the name of your business or taking over a business? If so, please download and complete the Business Name Change / Service Takeover Form and Fax/Mail along with proof of ownership & identification to:
Altice USA
Attn: Shared Services
1111 Stewart Avenue
Bethpage, NY 11714
Fax: 516-803-1682Business Name Change vs. Business Service Takeover
Business Name Change
- You are an existing business owner and are changing the name of your business.
- Upon submission of all required documentation, Suddenlink will change the name on your account, and, where applicable, make the necessary changes to your Directory Listing and Caller ID description as specified on the form.
Business Service Takeover
- You are a new individual or group of individuals and have acquired the ownership of a business and its operations, including responsibility for the Suddenlink account and equipment.
- Upon submission of all required documentation, Suddenlink will change the contact information on the account to the new owner, and, where applicable, make the necessary changes to your Directory Listing and Caller ID description as specified on the form.
Important: Direct Debit and Recurring Credit Card Payment Options must be canceled prior to submission of completed Business Name Change / Service Takeover Form
Broadcast Station Surcharge Billing and Tax Forms
This surcharge reflects the charges levied by the owners of broadcast TV stations for carriage by Suddenlink of their stations. This surcharge is collected by Suddenlink and paid to the owners of broadcast TV stations.
What issues are most commonly resolved by Business Premier Technical Support? Tech Support
Recovery of content due to virus and malware
- Viruses (such as Ransomlock, Cryptolocker, Trojans, and Rootkits)
- Spyware
- Browser hijacks and redirects
Hardware related connectivity:
- Wireless network setup and security
- Connecting devices to existing wireless networks
- Firewall and router configurations or troubleshooting
Software related connectivity:
- Network card settings
- Browser troubleshooting and settings
- Software based firewalls
E-mail Assistance:
- Account setup on a local client (Outlook)
- Troubleshooting mailbox issues or send/receive difficulties
- Setup of E-mail on a mobile or secondary device
Business Software Assistance:
- Office Suite installation or operation
- Data backup
Connected Devices and Peripherals (Installation and troubleshooting):
- Mobile Devices
- Scanners
- Printers
Arizona (AZ) Exemption Form Billing and Tax Forms
Form AZ-5000 is an Arizona transaction privilege tax exemption certificate. This form should be completed by any customers claiming exemption from transaction privilege taxes in Arizona.