Tech Support

  • The volume is too low or too high, how could I control the volume on an HDDTA? Tech Support

    If you want to switch the volume control to the HDDTA, press and hold the setup button until the LED blinks twice and then press and hold the mute button until the LED blinks twice again. This is helpful if the customer has in issue with the volume not going very loud on an HDDTA. Turn the volume on the box all the way up. Then switch the volume control back to the TV by pressing and holding the setup button until the LED blinks twice and then press and hold the volume + button. You should be controlling the TV volume.

     

  • Business Name Change or Service Takeover Billing and Tax Forms

    Are you changing the name of your business or taking over a business? If so, please download and complete the Business Name Change / Service Takeover Form and Fax/Mail along with proof of ownership & identification to:

    Altice USA
    Attn: Shared Services

    1111 Stewart Avenue
    Bethpage, NY 11714
    Fax: 516-803-1682

    Business Name Change vs. Business Service Takeover

    Business Name Change

    • You are an existing business owner and are changing the name of your business.
    • Upon submission of all required documentation, Suddenlink will change the name on your account, and, where applicable, make the necessary changes to your Directory Listing and Caller ID description as specified on the form.

     

    Business Service Takeover

    • You are a new individual or group of individuals and have acquired the ownership of a business and its operations, including responsibility for the Suddenlink account and equipment.
    • Upon submission of all required documentation, Suddenlink will change the contact information on the account to the new owner, and, where applicable, make the necessary changes to your Directory Listing and Caller ID description as specified on the form.

     

    Important: Direct Debit and Recurring Credit Card Payment Options must be canceled prior to submission of completed Business Name Change / Service Takeover Form

     

     

  • Broadcast Station Surcharge Billing and Tax Forms

    This surcharge reflects the charges levied by the owners of broadcast TV stations for carriage by Suddenlink of their stations. This surcharge is collected by Suddenlink and paid to the owners of broadcast TV stations.

  • What issues are most commonly resolved by Business Premier Technical Support? Tech Support

    Recovery of content due to virus and malware

    • Viruses (such as Ransomlock, Cryptolocker, Trojans, and Rootkits)
    • Spyware
    • Browser hijacks and redirects

     

    Hardware related connectivity:

    • Wireless network setup and security
    • Connecting devices to existing wireless networks
    • Firewall and router configurations or troubleshooting

     

    Software related connectivity:

    • Network card settings
    • Browser troubleshooting and settings
    • Software based firewalls

     

    E-mail Assistance:

    • Account setup on a local client (Outlook)
    • Troubleshooting mailbox issues or send/receive difficulties
    • Setup of E-mail on a mobile or secondary device

     

    Business Software Assistance:

    • Office Suite installation or operation
    • Data backup

     

    Connected Devices and Peripherals (Installation and troubleshooting):

    • Mobile Devices
    • Scanners
    • Printers

       
  • Arizona (AZ) Exemption Form Billing and Tax Forms

    Form AZ-5000 is an Arizona transaction privilege tax exemption certificate. This form should be completed by any customers claiming exemption from transaction privilege taxes in Arizona.

    Click to download.