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FREQUENTLY ASKED QUESTIONS

This section contains answers to frequently asked questions about Suddenlink Business billing, products and technical support.

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Billing and Tax Forms

  • Where can I find my account number? Billing and Tax Forms
    Your account number is located on the upper left-hand corner of your bill.
  • What devices are supported by Business Premier Technical Support? Tech Support
    Suddenlink Business Premier Technical Support gives you unlimited remote technical support for all your business' internal connected devices - PCs; Macs; smartphones; tablets; networks; printers and other peripherals.
  • Multi-State Exemption Form (AR, KS, KY, NC, NV, OH, OK, WV) Billing and Tax Forms

    Form E-595E is a multi-state streamlined sales and use tax exemption form and should be completed by any customers claiming exemption from the states that accept this form. Any states not listed on the second page do not allow exemption with this form. A different exemption form will need to be obtained directly from those states.

    Click to download.

  • Are Premium Tech Support remote sessions secure? Tech Support
    We know how important security and privacy are to your business. You can rest easy knowing that your remote session is completely secure. Our agents connect to your device using a fully encrypted connection only when you request it and you can end the session at any time. You’ll be able to see exactly what the technician is doing and if you wish to end the session, it’s as simple as clicking the close button.
  • Can I change my WIFI password? Tech Support
    If you are using your own personal WIFI router you should be able to, but you would need to consult with the instructions or with the router manufacturer to be able to do that. If you are using a Suddenlink provided modem//router combination the password is permanent and the password can’t be changed. Although some models we use may allow you to log in and temporarily change the password inside the user interface, any loss in power or reset of the device will cause it to restore it back to its default settings and password.

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