FREQUENTLY ASKED QUESTIONS

If calling in to add equipment to your account, you should first have the serial number handy and have the equipment already connected to a live coax outlet on the wall and have it connected and powered via the provided power cord.

If none of the IPs work, you will most likely need to call us to verify they are still correct for your location. If one works, but others don’t or they all work randomly you will need to get in touch with us. Only one static IP is allowed to work on a CPE (customer premise equipment).

If you plan to use more than one IP on the same CPE, that requires special permission on some of Suddenlink’s equipment to work right. Cable Host Authorization is required on most of our CMTS (cable modem termination system) to allow more than one static IP on a CPE on the network.

This form is a certificate of exemption from Federal Excise taxes on charges for communication services and applies to phone customers only.

Click here to download.

We can configure a static IP, only if the customer is using a Suddenlink supplied modem/router combination; otherwise, since the static IP settings is contained in the customer’s own equipment, it would be up to the customer to accomplish the configuration. 

All of the Suddenlink cable modems that have a single cat5 LAN port are automatically in bridged mode.

All the Suddenlink Modems that have four Cat5 LAN ports are automatically in router mode.

Can the modem Suddenlink provided be changed from the mode described above?

No, Suddenlink supplied modems have configuration files that automatically override any settings that can be changed so they will reset back to the original mode described above.

Go to our contact sales or contact support page to chat with an agent right now.

To begin the chat, choose the nature of your chat inquiry: sales inquiry, technical support, or billing support. Then fill in your information, add a message for the agent, and click ‘Chat with us’ in the bottom right hand corner.

Moving? Let Suddenlink make it EASY for you!

To ensure your move is a success, it is vital to notify us as quickly as possible.

The first step is to call 800-490-9604 and provide us with the following:

• What is the new service address?
• When do you want to move?
• Will you need internet at both locations simultaneously?
• Fax number or email address where we can send the required paperwork. (Learn more)

Once the paperwork is returned to us, we can verify if the new location is serviceable and schedule your installation appointment. This can take 7-10 business days. We will notify you of the installation appointment day and time as soon as it is scheduled.

No, a static IP will not make your service any faster or more stable than it is.

The main advantage of a static IP is that a customer's Static IP does not change automatically without notification from us. They are easier to memorize if you need to log in remotely, and you can use it for services that need to use an IP that won’t change without your knowledge. Examples are mail servers, video camera systems, etc.

This form is used to certify exemption from Universal Service Fund when purchasing telecommunication or interconnected VoIP services for resale only

Click to download.

Yes, we can set up a manual call forward but you would need to contact us for us to do so, however, we recommend that everyone with Suddenlink phone set up the “Remote Access to Call Forwarding” before you need it. With that service you can call from any phone from anywhere and set up call forwarding any time you need it without having to contact us. Check out our Business Class Phone User Guide for more information.