FREQUENTLY ASKED QUESTIONS

Remote Call Forwarding provides you the capability to route your calls to your choice of business locations-even to a mobile phone from any phone, inside or outside your office. Follow these instructions on how to set up Remote Call Forwarding.

Suddenlink Business Premier Technical Support is like having your own IT department at your fingers. We’ll remotely troubleshoot and resolve software problems with virtually any of your connected devices - from setting up new devices, connecting tablets, smartphones, and PC’s to your network to removing viruses and troubleshooting other software issues. Suddenlink Business Premier Technical Support covers your entire office for one low monthly price. Our convenient mobile app gives your business instant contact to a live virtual help desk via chat or click to call - whenever you need to troubleshoot an issue.

Only the primary user has the option to add/delete secondary users. Login in to My Account. Navigate to the My Profile page or the My Users page. Locate the button ‘Add New User’ to add a secondary user. Or select the X next to any user that you would like to remove.

From any page on the website click on “Pay Invoices” on the upper menu bar. Choose to “Make a Media Payment”, then click on “One Time Payment”

RECEIVING YOUR BUYOUT CREDIT IS EASY:

1. Install Suddenlink Business High Speed Internet + Business Class Phone

2. Complete the Contract Buyout Form: Click to download

3. Send an email to [email protected] with:

    

   1. A) The completed Contract Buyout Form

   2. B) A copy of the final bill from your previous provider showing early termination fees 

Once Suddenlink has verified your eligibility, credit will be applied to your account after 90 days of consecutive service that is equal to the early termination fee charged by your previous provider.

Customer must subscribe to Internet and Phone and maintain all applicable services through promotional period to receive the stated price. Contract Buyout Offer: Available only to new qualifying customers who have not subscribed to Suddenlink services within the previous 30 days and have no outstanding obligations to Suddenlink. Customers must provide a copy of their statement indicating the early termination fee, in the same name and at the same address, in order to qualify for the one-time buyout credit. Forms must be received within 60 days of installation of the Suddenlink data and phone. *Credit amount will be determined by the early termination fee on the final bill from the previous provider, not to exceed $500. Final bill for services rendered by competition does not quality for buyout credit under this program. If email is not available, forms may be mailed to Suddenlink Business, 1820 SSW Loop 323, Tyler, TX 75701, ATTN: Business Contract Buyout. Credit will be applied to account at the end of 90 days of services if eligibility of both phone and data services are active and account is in good standing. Price excludes taxes, fees and surcharges. Three-year contract required and subject to early termination fees. Offer subject to change. Other restrictions apply. © 2016 Suddenlink Communications.

Mississippi does not issue sales tax exemption certificates. Not all religious or charitable organizations are exempt. The Department of Revenue does provide an organization that is specifically exempt under Mississippi law with a letter (upon their request) to provide to vendors verifying the organization’s tax exempt status. Vendors making sales to exempt organizations should request a copy of that document and keep it on file.

In order to set up the email, first you need to set up your online account. You will need to select “Sign In” while on Suddenlinkbusiness.com then “Sign up now”. Once you have an account you can click on “My Profile,” select the user, and add the email.

The main difference between a static IP is that one is automatically assigned and could change at any time without any type of notice, and the other is requested by a customer, assigned by one of our tech support personnel and is then hard coded into your own equipment. The static IP we assign you will stay the same as long as possible. We only change them if we have to upgrade our network and it requires IP changes. We notify static IP customers if and when they would ever need to change.

Change my Billing Address

If you want your bills and other Suddenlink-related mail sent to an address other than your service address (such as a P.O. Box), you can set up a separate billing address.

To change your Billing Address, the person listed as the Account Holder can call or chat with a Suddenlink service Representative, visit a Suddenlink Store location* or mail/fax completed Billing Address Change Form to:

Altice USA
Attn: Shared Services
200 Jericho Quadrangle
Jericho, NY 11753
Fax: 516-803-1682

*Account Holder must supply a photo ID

Cable operators are required to pay this annual subscriber fee to the state Public Service Commission (PSC).