User Guides & Tutorials

  • How do I chat with an agent online? User Guides & Tutorials

    Go to our contact sales or contact support page to chat with an agent right now.

    To begin the chat, choose the nature of your chat inquiry: sales inquiry, technical support, or billing support. Then fill in your information, add a message for the agent, and click ‘Chat with us’ in the bottom right hand corner.

  • What happens if my business moves to a new location? Billing and Tax Forms

    Moving? Let Suddenlink make it EASY for you!

    To ensure your move is a success, it is vital to notify us as quickly as possible.

    The first step is to call 800-490-9604 and provide us with the following:

    • What is the new service address?
    • When do you want to move?
    • Will you need internet at both locations simultaneously?
    • Fax number or email address where we can send the required paperwork. (Learn more)

     

    Once the paperwork is returned to us, we can verify if the new location is serviceable and schedule your installation appointment. This can take 7-10 business days. We will notify you of the installation appointment day and time as soon as it is scheduled.

     

  • I was told that I need a static IP to make my services better, is there any truth to that? Tech Support

    No, a static IP will not make your service any faster or more stable than it is.

    The main advantage of a static IP is that a customer's Static IP does not change automatically without notification from us. They are easier to memorize if you need to log in remotely, and you can use it for services that need to use an IP that won’t change without your knowledge. Examples are mail servers, video camera systems, etc.

  • Federal Universal Service Fund (USF) Exemption Billing and Tax Forms

    This form is used to certify exemption from Universal Service Fund when purchasing telecommunication or interconnected VoIP services for resale only

    Click to download.

  • Can you forward my phones? Tech Support

    Yes, we can set up a manual call forward but you would need to contact us for us to do so, however, we recommend that everyone with Suddenlink phone set up the “Remote Access to Call Forwarding” before you need it. With that service you can call from any phone from anywhere and set up call forwarding any time you need it without having to contact us. Check out our Business Class Phone User Guide for more information.

  • Options provided to ensure a secure internet connection port filtration Tech Support
    • Suddenlink blocks the following ports: 135-139 UDP/TCP, 445. This is done by recommendation from the Department of Homeland Security.
    • Anti Spam - Suddenlink provides spam filtering for domain email owned by Suddenlink. Anti-spam filters are not all inclusive and may require additional filtering on Customer premises. Contact Suddenlink for more details at 800.490.9604.
    • Anti-Spyware - Suddenlink does not provide or support anti-spyware software. Anti-spyware programs are the sole responsibility of the end-user.
    • Anti-Virus - Suddenlink provides viral protection at the server level only. Only Suddenlink owned domains are scanned for viruses. This virus protection is not all-inclusive. Additional scanning is the responsibility of the end-user and is best accomplished by using software intended for that purpose.

     

  • How do I get Premium Tech Support when I need it? User Guides & Tutorials

    Our agents are standing by 24 hours a day, 7 days a week, 365 days a year to assist. When you need help simply call 1-800-490-9604.

  • What should I do if I have a question about my bill? Billing and Tax Forms

    If you have a specific question about something on your bill please feel free to click here to chat with an agent online. Select the ‘Billing’ option, enter your account information and a brief message, and click ‘Chat Now’. You can also reach us at 1-855-270-5527.

  • Is my login secure along with my bill payment and personal information? Tech Support

    Suddenlink's online service uses the following methods to ensure that your information is secure:

    • User Name & Password: Your user name and password are unique identifiers that only you know. If you don't share this information with anyone, then no one else can sign onto the service site pretending to be you.
    • SSL: Suddenlink uses SSL (secure sockets layer) that ensures your connection and information is secure from outside inspection.
    • Encryption: Suddenlink uses 128-bit encryption to make your information unreadable as it passes over the internet.
    • Automatic Sign Out: Suddenlink automatically signs you out of a session if you are inactive for a period of time. We recommend you sign out immediately after you are finished scheduling and making payments.
  • Annual Certification of Universal Service Fund Billing and Tax Forms

    This form is an annual traffic certification of telecommunication services with respect to Universal Service Fund. Federal USF fees are applied to all telecommunication services, including point to point circuits, with interstate usage of 10% or greater, regardless if the end points are within the same state boundaries. If your interstate usage is less than 10% and the end points of the circuit are within the same state boundary, then any applicable state universal service fund fees will apply. There is no exemption based on not for profit or government entities.

    Click to download.