FREQUENTLY ASKED QUESTIONS

For Business customers only.  The referring customers will receive a service credit of $100.00 for each referred customer who subscribes to a minimum of $50.00 in: Basic TV, High-speed Internet, or Phone.

Referrals must be submitted before the new order is placed. New customers must be in good standing from the date of referral through sixty

(60) days after the date of installation of the new customer, with current service balances paid in full; service credit(s) will be applied thereafter and may take up to 3-4 weeks to appear on the billing statement. Credits have no cash value and will not be refunded. Offer applicable to business customers located in Suddenlink serviceable areas only. Limit of 5 service credits awarded for new customer referrals, per referring account holders, per calendar year. Apartment managers, building managers, leasing representatives and other property management agents at Suddenlink-served properties are ineligible with respect to prospective customers from their respective properties (or similar connections). Suddenlink employees are not eligible. Customers cannot refer themselves. The terms of this program may be changed at any time without notice. Other restrictions may apply.

Register for Non-taxable transaction certificate (NTTC) with the state (Note: certificate Type 9 is for purchases of tangible personal property only).

In order to set up the email, first you need to set up your online account. You will need to select “Sign In” while on Suddenlinkbusiness.com then “Sign up now”. Once you have an account you can click on “My Profile,” select the user, and add the email.

Email service is no longer available for new customers. 

The main difference between a static IP is that one is automatically assigned and could change at any time without any type of notice, and the other is requested by a customer, assigned by one of our tech support personnel and is then hard coded into your own equipment. The static IP we assign you will stay the same as long as possible. We only change them if we have to upgrade our network and it requires IP changes. We notify static IP customers if and when they would ever need to change.

Change my Billing Address

If you want your bills and other Suddenlink-related mail sent to an address other than your service address (such as a P.O. Box), you can set up a separate billing address.

To change your Billing Address, the person listed as the Account Holder can call or chat with a Suddenlink service Representative, visit a Suddenlink Store location* or mail/fax completed Billing Address Change Form to:

Altice USA
Attn: Shared Services
200 Jericho Quadrangle
Jericho, NY 11753
Fax: 516-803-1682

*Account Holder must supply a photo ID

Cable operators are required to pay this annual subscriber fee to the state Public Service Commission (PSC).

RECEIVING YOUR BUYOUT CREDIT IS EASY:

1. Install Suddenlink Business High Speed Internet + Business Class Phone

2. Complete the Contract Buyout Form: Click to download

3. Send an email to [email protected] with:

    

   1. A) The completed Contract Buyout Form

   2. B) A copy of the final bill from your previous provider showing early termination fees 

Once Suddenlink has verified your eligibility, credit will be applied to your account after 90 days of consecutive service that is equal to the early termination fee charged by your previous provider.

Customer must subscribe to Internet and Phone and maintain all applicable services through promotional period to receive the stated price. Contract Buyout Offer: Contract allowance offer for new business customers and current customers purchasing new services and applies to actual termination fees up to $1,500 charged by previous Internet, phone, or video service provider. Actual amount will be calculated by early termination fee reimbursement calculator. Customer must submit final bill showing company name and termination fee. Allow 6–8 weeks for processing. Other restrictions apply. Pricing, terms and offerings subject to change and discontinuance without notice. For system requirements or limitations, offer details, restrictions, terms and conditions, see suddenlinkbusiness.com. All trademarks and service marks are the property of their respective owners. Suddenlink is a registered trademark of Suddenlink Communications, a subsidiary of Altice USA, Inc. © 2021 Suddenlink Communications. Altice USA is located at 1 Court Square West, Long Island City, NY 11101.

Mississippi does not issue sales tax exemption certificates. Not all religious or charitable organizations are exempt. The Department of Revenue does provide an organization that is specifically exempt under Mississippi law with a letter (upon their request) to provide to vendors verifying the organization’s tax exempt status. Vendors making sales to exempt organizations should request a copy of that document and keep it on file.

Login to My Account. On the Overview tab, under the My Services section, you will find a link that reads: "Troubleshoot a problem."Click there to begin using the troubleshooting tool. First, choose what services you are having problems with.

Click ‘Next’. The troubleshooting tool will look for the equipment associated with the service you chose. If the equipment is identified, you will see a screen with the status of your service. Follow the troubleshooting prompts accordingly.

If your equipment was not identified, you will have to close the troubleshooting tool and call 1-855-270-5527 to speak with a technical support agent or click here to chat with an agent now.

Bridged mode means that the modem links two networks together by demodulating the signals from the coax cable and converting them to Ethernet. All the data passes through the modem in both directions freely based on the Layer 2 headers. The equipment connected becomes part of the larger WAN.