Tech Support
You would need your own server, your own domain name, a static IP from Suddenlink, and also a PTR record for that static IP. We can help you get the PTR record. PTR is also known as a Reverse record, or a Pointer record.
Yes, if you have your own domain name we can help you set it up on our email server so you can use it instead of using suddenlinkmail.com domain name.
If you have an HD-DTA connected to your TV, Check to see what type cable is used to connect the box to your TV. If it is an HDMI cable, you will need to check the input from your Source or Input menu on your TV to make sure it is set for the HDMI port the cable is plugged into on the TV. If it is a coax cable, the input should be TV and the TV should be on Channel 3.
Both Dynamic and Static IP addresses work the same. Dynamic IPs are subject to change at any time due to a number of reasons, so if you need your IP to stay the same for some reason ask for one. A Static is a necessity when you are running a web server, mail server, or any piece of equipment that needs to have the same IP address every time you need remote access to it.
If calling in to add equipment to your account, you should first have the serial number handy and have the equipment already connected to a live coax outlet on the wall and have it connected and powered via the provided power cord.
If none of the IPs work, you will most likely need to call us to verify they are still correct for your location. If one works, but others don’t or they all work randomly you will need to get in touch with us. Only one static IP is allowed to work on a CPE (customer premise equipment).
If you plan to use more than one IP on the same CPE, that requires special permission on some of Suddenlink’s equipment to work right. Cable Host Authorization is required on most of our CMTS (cable modem termination system) to allow more than one static IP on a CPE on the network.
This form is a certificate of exemption from Federal Excise taxes on charges for communication services and applies to phone customers only.
We can configure a static IP, only if the customer is using a Suddenlink supplied modem/router combination; otherwise, since the static IP settings is contained in the customer’s own equipment, it would be up to the customer to accomplish the configuration.
All of the Suddenlink cable modems that have a single cat5 LAN port are automatically in bridged mode.
All the Suddenlink Modems that have four Cat5 LAN ports are automatically in router mode.
Can the modem Suddenlink provided be changed from the mode described above?
No, Suddenlink supplied modems have configuration files that automatically override any settings that can be changed so they will reset back to the original mode described above.