Tech Support

  • Are Premium Tech Support remote sessions secure? Tech Support

    We know how important security and privacy are to your business. You can rest easy knowing that your remote session is completely secure. Our agents connect to your device using a fully encrypted connection only when you request it and you can end the session at any time. You’ll be able to see exactly what the technician is doing and if you wish to end the session, it’s as simple as clicking the close button.


  • How many static IPs can I use on a single device? Tech Support

    With Cable Host Authorize command added to our equipment you may use a maximum of static 8 IPs.  When connecting your own equipment to more than one cable modem it will not double the limit. You must call us to help allow more than one IP to work at a time.

  • What is my current internet speed? Tech Support

    Your current internet speed will be listed on your statement. You can get there by logging into your online account, clicking on “Sign In” and then clicking on “View Statements” under the Additional Options. If you are testing your speed, you would need to bypass your equipment and plug a laptop directly while testing. Bypassing your equipment keeps other devices which may be using bandwidth without you knowing it from affecting your results.

  • How do I view international calling rates? Billing and Tax Forms

    If you currently subscribe to our phone service, you can quickly and easily access our international calling rates. Login to My Account, click on the My Services tab, and next to Phone, click on International Rates. This will take you to a listing of international rates by country.

  • Why do I have to register to view my bill? Billing and Tax Forms

    We ask that you take this step as an additional security precaution. We want to ensure your privacy and be able to verify that you are the only one who views your billing statement. Users can update/change their profile Information by clicking "Update User Details".

  • Business Hosted Voice User Guide User Guides & Tutorials

    Click here to download the Business Hosted Voice user guide

  • Can I change my WIFI password? Tech Support

    If you are using your own personal WIFI router you should be able to, but you would need to consult with the instructions or with the router manufacturer to be able to do that. If you are using a Suddenlink provided modem//router combination the password is permanent and the password can’t be changed. Although some models we use may allow you to log in and temporarily change the password inside the user interface, any loss in power or reset of the device will cause it to restore it back to its default settings and password.


  • I am getting an error code on my TV box. What does this mean? Tech Support

    Typically this is indicating that the box itself is trying to acquire a signal/connection from us or is working to reboot/update itself. We recommend you use our website to chat with tech support or you can call us at 800-490-9604 and we can help you.

  • What Ports does Suddenlink block and why? Tech Support

    Suddenlink blocks the following ports: 135-139 UDP/TCP, 445. This is done by recommendation from the Department of Homeland Security.

    Anti Spam - Suddenlink provides spam filtering for domain email owned by Suddenlink. Anti-spam filters are not all inclusive and may require additional filtering on Customer premises. Contact Suddenlink for more details at 800.490.9604.

    Anti-Spyware - Suddenlink does not provide or support anti-spyware software. Anti-spyware programs are the sole responsibility of the end-user.

    Anti-Virus - Suddenlink provides viral protection at the server level only. Only Suddenlink owned domains are scanned for viruses. This virus protection is not all-inclusive. Additional scanning is the responsibility of the end-user and is best accomplished by using software intended for that purpose.

    We do have some products that offer managed firewalls and protection. See:

  • How do I view my balance online? Billing and Tax Forms

    Login to My Account. On the overview tab, you can view information about your account such as, account number, balance due, and payment due date.

    If you have a past due balance, you will also see it displayed in red.

    You can click on the button that says ‘Pay Bill’ to view your payment options. Or you can click directly on the My Bill page in the top navigation bar to view more details about your bill and balance.