What issues are most commonly resolved by Business Premier Technical Support?
Recovery of content due to virus and malware
- Viruses (such as Ransomlock, Cryptolocker, Trojans, and Rootkits)
- Spyware
- Browser hijacks and redirects
Hardware related connectivity:
- Wireless network setup and security
- Connecting devices to existing wireless networks
- Firewall and router configurations or troubleshooting
Software related connectivity:
- Network card settings
- Browser troubleshooting and settings
- Software based firewalls
E-mail Assistance:
- Account setup on a local client (Outlook)
- Troubleshooting mailbox issues or send/receive difficulties
- Setup of E-mail on a mobile or secondary device
Business Software Assistance:
- Office Suite installation or operation
- Data backup
Connected Devices and Peripherals (Installation and troubleshooting):
- Mobile Devices
- Scanners
- Printers