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FREQUENTLY ASKED QUESTIONS

This section contains answers to frequently asked questions about Suddenlink Business billing, products and technical support.

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Is my login secure along with my bill payment and personal information?

Suddenlink's online service uses the following methods to ensure that your information is secure:

  • User Name & Password: Your user name and password are unique identifiers that only you know. If you don't share this information with anyone, then no one else can sign onto the service site pretending to be you.
  • SSL: Suddenlink uses SSL (secure sockets layer) that ensures your connection and information is secure from outside inspection.
  • Encryption: Suddenlink uses 128-bit encryption to make your information unreadable as it passes over the internet.
  • Automatic Sign Out: Suddenlink automatically signs you out of a session if you are inactive for a period of time. We recommend you sign out immediately after you are finished scheduling and making payments.
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