• Why Suddenlink
  • Blog
  • Suddenlink Residential
  • Media
  • Sign In
855-270-5527
  • Products
    • Managed Services
    • Internet
    • Mobile
    • Voice
    • TV
  • Solutions
  • Enterprise
  • Support
    • My Account
    • Pay My Bill
    • FAQs
    • Contact Support
Shop Now

FREQUENTLY ASKED QUESTIONS

This section contains answers to frequently asked questions about Suddenlink Business billing, products and technical support.

Connect with an expert

855-270-5527
Chat with Representative
Back to All FAQs
I have set up my static IPs and they don’t work.

If none of the IPs work, you will most likely need to call us to verify they are still correct for your location. If one works, but others don’t or they all work randomly you will need to get in touch with us. Only one static IP is allowed to work on a CPE (customer premise equipment).

If you plan to use more than one IP on the same CPE, that requires special permission on some of Suddenlink’s equipment to work right. Cable Host Authorization is required on most of our CMTS (cable modem termination system) to allow more than one static IP on a CPE on the network.

855-270-5527
Pricing, terms and offers subject to change and discontinuance without notice. All trademarks and service marks are the property of their respective owners. All services not available in all area.
© CSC Holdings, LLC. All rights reserved.
  • Company
    • Why Suddenlink
    • About Altice USA
    • Altice Business
    • Partners
    • Careers
    • Terms & Conditions
    • Privacy Policy
  • Shop
    • Internet
    • Mobile
    • Voice
    • TV
    • Service Plans
    • Standard Pricing
  • Solutions
    • Professional Services
    • Healthcare
    • Retail
    • Hospitality
    • Public Sector
  • Enterprise
    • Carrier
    • Transport
    • Security
  • Help & Support
    • My Account
    • Pay Bill
    • FAQs
    • Contact Support

Call 855-270-5527 and find out why more businesses are choosing Suddenlink Business, or click "Contact Sales" to send us a message.

Contact Sales

GET OUR BEST DEALS

Leave your information below and we'll contact you.