Login to My Account. On the Overview tab, under the My Services section, you will find a link that reads: "Troubleshoot a problem."Click there to begin using the troubleshooting tool. First, choose what services you are having problems with.
Click ‘Next’. The troubleshooting tool will look for the equipment associated with the service you chose. If the equipment is identified, you will see a screen with the status of your service. Follow the troubleshooting prompts accordingly.
If your equipment was not identified, you will have to close the troubleshooting tool and call 1-855-270-5527 to speak with a technical support agent or click here to chat with an agent now.