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FREQUENTLY ASKED QUESTIONS

This section contains answers to frequently asked questions about Suddenlink Business billing, products and technical support.

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How do I add an Authorized User to my Business Account?

Add/Remove an Authorized User to/from My Business Account

A Suddenlink Business Account Holder can add and/or remove an Authorized User* to/from their Suddenlink Business accounts. Up to 5 Authorized Users may be designated per Suddenlink account.

An Authorized User may complete the following transactions:

  • Make payments, review billing history, including balance inquiry*
  • Confirm or update contact phone numbers and/or e-mail address for the account*
  • Schedule or cancel service appointments*
  • Confirm/verify current services*
  • Request to modify select phone features*
  • Request to open or close select ports for activity*
  • Add or remove certain Suddenlink services and equipment*

 

An Authorized User is not permitted to:

  • Make changes that could result in a loss of service
  • Change the service and billing address
  • Change the Voice telephone number, port in/port out a telephone number
  • Add or remove an Authorized User

 

To add or remove an Authorized User*, the Account Holder can call a Suddenlink service Representative, visit Suddenlink Store location**, or fax/mail a completed Authorized User Form to:

Altice USA
Attn: Shared Services
200 Jericho Quadrangle
Jericho, NY 11753
Fax: 516-803-1688

*Additional security verification may be required at the time of request.

**Account Holder must supply a photo ID

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