FREQUENTLY ASKED QUESTIONS

Remote Call Forwarding provides you the capability to route your calls to your choice of business locations-even to a mobile phone from any phone, inside or outside your office. Follow these instructions on how to set up Remote Call Forwarding.

Suddenlink Business Premier Technical Support is like having your own IT department at your fingers. We’ll remotely troubleshoot and resolve software problems with virtually any of your connected devices - from setting up new devices, connecting tablets, smartphones, and PC’s to your network to removing viruses and troubleshooting other software issues. Suddenlink Business Premier Technical Support covers your entire office for one low monthly price. Our convenient mobile app gives your business instant contact to a live virtual help desk via chat or click to call - whenever you need to troubleshoot an issue.

Only the primary user has the option to add/delete secondary users. Login in to My Account. Navigate to the My Profile page or the My Users page. Locate the button ‘Add New User’ to add a secondary user. Or select the X next to any user that you would like to remove.

From any page on the website click on “Pay Invoices” on the upper menu bar. Choose to “Make a Media Payment”, then click on “One Time Payment”

For Business customers only.  The referring customers will receive a service credit of $100.00 for each referred customer who subscribes to a minimum of $50.00 in: Basic TV, High-speed Internet, or Phone.

Referrals must be submitted before the new order is placed. New customers must be in good standing from the date of referral through sixty

(60) days after the date of installation of the new customer, with current service balances paid in full; service credit(s) will be applied thereafter and may take up to 3-4 weeks to appear on the billing statement. Credits have no cash value and will not be refunded. Offer applicable to business customers located in Suddenlink serviceable areas only. Limit of 5 service credits awarded for new customer referrals, per referring account holders, per calendar year. Apartment managers, building managers, leasing representatives and other property management agents at Suddenlink-served properties are ineligible with respect to prospective customers from their respective properties (or similar connections). Suddenlink employees are not eligible. Customers cannot refer themselves. The terms of this program may be changed at any time without notice. Other restrictions may apply.

Register for Non-taxable transaction certificate (NTTC) with the state (Note: certificate Type 9 is for purchases of tangible personal property only).

In order to set up the email, first you need to set up your online account. You will need to select “Sign In” while on Suddenlinkbusiness.com then “Sign up now”. Once you have an account you can click on “My Profile,” select the user, and add the email.

Email service is no longer available for new customers. 

The main difference between a static IP is that one is automatically assigned and could change at any time without any type of notice, and the other is requested by a customer, assigned by one of our tech support personnel and is then hard coded into your own equipment. The static IP we assign you will stay the same as long as possible. We only change them if we have to upgrade our network and it requires IP changes. We notify static IP customers if and when they would ever need to change.

Change my Billing Address

If you want your bills and other Suddenlink-related mail sent to an address other than your service address (such as a P.O. Box), you can set up a separate billing address.

To change your Billing Address, the person listed as the Account Holder can call or chat with a Suddenlink service Representative, visit a Suddenlink Store location* or mail/fax completed Billing Address Change Form to:

Altice USA
Attn: Shared Services
1111 Stewart Avenue
Bethpage, NY 11714
Fax: 516-803-1682

*Account Holder must supply a photo ID

Cable operators are required to pay this annual subscriber fee to the state Public Service Commission (PSC).