FREQUENTLY ASKED QUESTIONS

Login to My Account. On the right hand side you will see a section labeled “Upcoming Appointments”. If you have an appointment scheduled, you will see the details displayed there. You can also click on the “Where’s My Tech” link below the appointment details to check on the status of your technician.

This type of modem connects the two networks by demodulating the signals from the coax cable and converting them to Ethernet. However, this modem adds a built-in Router that keeps the two networks separate and allows them to talk to each other based on the Layer 3 headers in the data.

EZ Pay

EZ Pay is a monthly recurring payment that you set up and control. Once enrolled, your Suddenlink bill is paid automatically each month using a checking account or credit/debit card

Enroll:

1. Log into the Suddenlink Website at suddenlinkbusiness.com

2. Go to My Account section

3. Click Set up Automated Payments from the main page

   

4. Click

   Manage Methods of Payments

    

   

5. Choose an existing payment method, then select Use This Method or add a new payment method.

   

6. A confirmation page displays indicating the enrollment was successful.

It can take 1 to 2 bills for your EZ Pay to start once enrolled. Continue to pay as usual until you see Auto Pay under Amount Paid on the payment stub section of your bill.

Change your payment method:

1. Log into the Suddenlink Website at suddenlink.net

2. Go to My Account section

3. Click Set up Automated Payments from the main page

4. Click Manage Methods of Payments

   

5. Select your new Payment Method and click Use This Method

   

6. A confirmation page displays indicating the enrollment was successful.

Add a new payment method:

1. Log into the Suddenlink Website at suddenlink.net

2. Go to My Account section

3. Click Set up Automated Payments from the main page

   

4. Click Manage Methods of Payments

   

5. Click Add New Method of Payment, enter “Payment Information” and then click Continue

   

6. Under Payment Methods, choose your new payment method, then select Update EZ Pay.

7. A confirmation page displays indicating the enrollment was successful.

Remove a payment method:

1. Log into the Suddenlink Website at suddenlink.net

2. Go to My Account section

3. Click Set up Automated Payments from the main page

   

4. Click Manage Methods of Payments

   

5. Click remove next to the Method of Payment to be removed

   

Suddenlink customers may notice a “broadcast station surcharge” on their bills. That surcharge reflects the charges levied by the owners of broadcast TV stations.

Unlike cable TV networks, broadcast TV stations distribute their signals over the air, using free spectrum granted to them by the federal government. In effect, taxpayers subsidize the distribution of broadcast TV signals. These same broadcast TV stations are then allowed by the government to charge for their signals — and if we don’t agree to pay, broadcasters can force us to drop their channels.

It’s all part of a process known as “retransmission consent.”

Unfortunately, a number of broadcasters have become very aggressive, pressing for increasingly larger payments. While this situation has resulted in the surcharge on customer bills, we pledge not to profit from that surcharge. We will make sure we do not collect more from the surcharge than we pay to the owners of broadcast TV stations.

Click here to download the Business Phone User Guide

With Cable Host Authorize command added to our equipment you may use a maximum of static 8 IPs.  When connecting your own equipment to more than one cable modem it will not double the limit. You must call us to help allow more than one IP to work at a time.

Your current internet speed will be listed on your statement. You can get there by logging into your online account, clicking on “Sign In” and then clicking on “View Statements” under the Additional Options. If you are testing your speed, you would need to bypass your equipment and plug a laptop directly while testing. Bypassing your equipment keeps other devices which may be using bandwidth without you knowing it from affecting your results.

If you currently subscribe to our phone service, you can quickly and easily access our international calling rates. Login to My Account, click on the My Services tab, and next to Phone, click on International Rates. This will take you to a listing of international rates by country.

Click here to download the Business Hosted Voice user guide