FREQUENTLY ASKED QUESTIONS

This section contains answers to frequently asked questions about Suddenlink Business billing, products and technical support.

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POPULAR QUESTIONS

  • Can you send a tech to install my network, Ethernet outlets, phone jacks, Etc.? Tech Support

    Our techs are currently not equipped to install these items. Check local listings for a network installer or IT specialist.

  • There's no audio on my TV with DTA connected. Tech Support

    The DTA has its own volume.  In order to make sure your remote is paired with the DTA go to http://www.urcsupport.com/suddenlink/ and follow the instructions there to pair your remote to the DTA and then adjust the volume.

  • What is My Account for Suddenlink Business? User Guides & Tutorials

    ‘My Account’ is the online portal for Suddenlink Business. With My Account, you can access your bill, check your balance and make payments, register for EZ-Pay, view current services, check email and so much more.

  • Where can I find my account number? Billing and Tax Forms
    Your account number is located on the upper left-hand corner of your bill.
  • What devices are supported by Business Premier Technical Support? Tech Support
    Suddenlink Business Premier Technical Support gives you unlimited remote technical support for all your business' internal connected devices - PCs; Macs; smartphones; tablets; networks; printers and other peripherals.
  • Multi-State Exemption Form (AR, KS, KY, NC, NV, OH, OK, WV) Billing and Tax Forms

    Form E-595E is a multi-state streamlined sales and use tax exemption form and should be completed by any customers claiming exemption from the states that accept this form. Any states not listed on the second page do not allow exemption with this form. A different exemption form will need to be obtained directly from those states.

    Click to download.

  • Do I have a static IP already? Tech Support

    If you have a static IP you would have gotten it from your salesperson or from one of our tech support agents. They should have given you a specific IP address with a gateway, and Subnet Mask to use. If you are not sure, the easiest way to tell is to visit your “My Account” portal by clicking on the “Log in” tab. Your IP address should be under my services/internet/static IP.

    Once you see if you have a static IP assigned, you can visit a site like IPchicken.com, Whatismyip.com, or even typing “what is my IP” in Google and it will give you the current IP that you are using. If the two IPs match then you are using your static IP, if you don’t have a static IP please contact us and we will help you get the services you need.

    If you are renting one of our Router/modem combos we can set up the static IP for you. If you have your own router, normally you would need to log into your own equipment and change the settings from automatically assigning a DHCP IP to use the setting for a static IP and enter the settings we gave you.

  • The volume is too low or too high, how could I control the volume on an HDDTA? Tech Support

    If you want to switch the volume control to the HDDTA, press and hold the setup button until the LED blinks twice and then press and hold the mute button until the LED blinks twice again. This is helpful if the customer has in issue with the volume not going very loud on an HDDTA. Turn the volume on the box all the way up. Then switch the volume control back to the TV by pressing and holding the setup button until the LED blinks twice and then press and hold the volume + button. You should be controlling the TV volume.

  • Business Name Change or Service Takeover Billing and Tax Forms

    Are you changing the name of your business or taking over a business? If so, please download and complete the Business Name Change / Service Takeover Form and Fax/Mail along with proof of ownership & identification to:

    Altice USA
    Attn: Shared Services
    200 Jericho Quadrangle
    Jericho, NY 11753

    Fax: 516-803-1688

    Business Name Change vs. Business Service Takeover

    Business Name Change

    • You are an existing business owner and are changing the name of your business.
    • Upon submission of all required documentation, Suddenlink will change the name on your account, and, where applicable, make the necessary changes to your Directory Listing and Caller ID description as specified on the form.

     

    Business Service Takeover

    • You are a new individual or group of individuals and have acquired the ownership of a business and its operations, including responsibility for the Suddenlink account and equipment.
    • Upon submission of all required documentation, Suddenlink will change the contact information on the account to the new owner, and, where applicable, make the necessary changes to your Directory Listing and Caller ID description as specified on the form.

     

    Important: Direct Debit and Recurring Credit Card Payment Options must be canceled prior to submission of completed Business Name Change / Service Takeover Form

     

  • Broadcast Station Surcharge Billing and Tax Forms
    This surcharge reflects the charges levied by the owners of broadcast TV stations for carriage by Suddenlink of their stations. This surcharge is collected by Suddenlink and paid to the owners of broadcast TV stations.