FREQUENTLY ASKED QUESTIONS

This section contains answers to frequently asked questions about Suddenlink Business billing, products and technical support.

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POPULAR QUESTIONS

  • How do I access my long distance call details? Tech Support
    If you currently subscribe to our phone service, you can quickly and easily access your long distance call details through My Account. Login to My Account, click on the My Services tab, and next to Phone, click on Long Distance Call Details. From there you will have the option to view the call details by month and/or export the details to excel. Only the primary user has access to view call details.
  • What are the DNS service addresses? Tech Support

    Primary DNS 208.180.42.100

    Secondary DNS 66.76.175.100

    These will only work from Suddenlink IPs.

  • Equipment Return Instructions Billing and Tax Forms

    Follow these 4 easy steps for returning your equipment:

    1. Prepare your shipment.

      Disconnect the equipment you wish to return and carefully place it, including all remotes and power cords, in a box of your choosing. Make a copy of your Suddenlink bill, or simply write your name, street address, city, state, zip code and account number on a piece of paper and place it in the box.

      • Note: You can find your account number at suddenlink.net by clicking on "My Account" in the top right corner and signing in, or on any receipt or bill from Suddenlink.
    2. Create and print a label. Click hereand enter your information. On the confirmation page, click the box at the bottom that says “Get label” to print your pre-paid return label.
    3. Attach the label.Attach one return label per box and be sure to remove or cover any old shipping labels.
    4. Drop off the box. Securely seal the box and bring to Walgreens, FedEx Office or any authorized FedEx location. Do not use a FedEx Drop Box. Remember to ask for a receipt for your shipment as proof of mailing.
  • Federal Cost Recovery Fee Billing and Tax Forms
    The Federal Cost Recovery Fee is a fee paid by all telephone and VoIP companies providing interstate service. The fee is used to help provide telephone accessibility to people who are hearing impaired or speech disabled.
  • Where can I find a list of my currently assigned static IP's? Tech Support

    Sign in at suddenlinkbusiness.com and click on My Services/Internet/Static IP.

  • Missouri (MO) Exemption Form Billing and Tax Forms

    Form 149 is a Missouri sales and use tax exemption certificate. This form should be completed by any customers claiming exemption from sales or use tax in Missouri.

    Click to download.

  • How do I activate my HDDTA? Tech Support

    You will need to contact us by chat or phone and give us your account information so that we can activate it remotely, be sure to have the serial number handy.

  • What are the email server settings (IMAP & POP)? Tech Support

    Here are the settings you will need to setup your Suddenlink Business email on your email client using either IMAP or POP. If you need directions for setting up Suddenlink Residential email, click here.

    IMAP (inbound)

    Incoming Mail Server: imap.suddenlinkmail.com
    Incoming mail port (SSL): 993 (Secure Connection. Recommended if your mail client supports)
    Incoming mail port: 143 (Not recommended. Legacy mail clients only)

    POP (inbound)

    Incoming Mail Server: pop.suddenlinkmail.com
    Incoming mail port (SSL): 995 (Secure Connection. Recommended if your mail client supports)
    Incoming mail port: 110 (Not recommended. Legacy mail clients only

    SMTP (outbound)

    Outgoing Mail Server: smtp.suddenlinkmail.com
    Outgoing mail port (SSL): 465 (Secure Connection. Recommended if your mail client supports)
    Outgoing mail port: 587 or 25 (Not recommended. Legacy mail clients only)

    Username Password

    Username: Your full email address, including the @domain.net at the end (i.e. @suddenlinkmail.com)
    Password: The password set to your particular email address

    Note: Outgoing server verification/authentication must be enabled and on. If your email client has the option or checkbox that says My outgoing server requires authentication this will need to be checked along with use same settings as my incoming mail server.

    If the email client asks for Clear Text Authentication, check yes.

    What is the difference between IMAP and POP?

    IMAP (Internet Message Access Protocol) is a popular protocol that keeps your email on the server and always synchronized across all your devices. For example, if you delete, send or mark a message as unread on one device, it is reflected on all your devices. IMAP is recommended for those who check their email on multiple devices since it provides a more consistent experience across all devices.

    POP (Post Office Protocol) downloads your email onto your device. Therefore, actions on one device are not reflected on other devices. Using the same example, if you delete, send or mark a message as unread on one device, the changes will not be reflected on other devices. If you access your email on multiple devices, IMAP is the recommended option.

  • How can I change my Access Code (PIN#)? Billing and Tax Forms
    To change your access code online, you must log into My Account. Once logged in, navigate to the ‘My Profile’ tab. The last option under User Information is a button to change your access code. NOTE: Only primary users can change the access code. Secondary users on My Account will not have the option to do so.
  • Federal Excise Tax Billing and Tax Forms

    This is a tax that is mandated by the federal government and it is assessed on taxable services.