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POPULAR QUESTIONS
How many static IPs can I use on a single device? Tech Support
With Cable Host Authorize command added to our equipment you may use a maximum of static 8 IPs. When connecting your own equipment to more than one cable modem it will not double the limit. You must call us to help allow more than one IP to work at a time.
What is my current internet speed? Tech Support
Your current internet speed will be listed on your statement. You can get there by logging into your online account, clicking on “Sign In” and then clicking on “View Statements” under the Additional Options. If you are testing your speed, you would need to bypass your equipment and plug a laptop directly while testing. Bypassing your equipment keeps other devices which may be using bandwidth without you knowing it from affecting your results.
How do I view international calling rates? Billing and Tax Forms
If you currently subscribe to our phone service, you can quickly and easily access our international calling rates. Login to My Account, click on the My Services tab, and next to Phone, click on International Rates. This will take you to a listing of international rates by country.
Why do I have to register to view my bill? Billing and Tax Forms
We ask that you take this step as an additional security precaution. We want to ensure your privacy and be able to verify that you are the only one who views your billing statement. Users can update/change their profile Information by clicking "Update User Details".Business Hosted Voice User Guide User Guides & Tutorials
Click here to download the Business Hosted Voice user guide
I am getting an error code on my TV box. What does this mean? Tech Support
Typically this is indicating that the box itself is trying to acquire a signal/connection from us or is working to reboot/update itself. We recommend you use our website to chat with tech support or you can call us at 800-490-9604 and we can help you.
What Ports does Suddenlink block and why? Tech Support
Suddenlink blocks the following ports: 135-139 UDP/TCP, 445. This is done by recommendation from the Department of Homeland Security.
Anti Spam - Suddenlink provides spam filtering for domain email owned by Suddenlink. Anti-spam filters are not all inclusive and may require additional filtering on Customer premises. Contact Suddenlink for more details at 800.490.9604.
Anti-Spyware - Suddenlink does not provide or support anti-spyware software. Anti-spyware programs are the sole responsibility of the end-user.
Anti-Virus - Suddenlink provides viral protection at the server level only. Only Suddenlink owned domains are scanned for viruses. This virus protection is not all-inclusive. Additional scanning is the responsibility of the end-user and is best accomplished by using software intended for that purpose.
We do have some products that offer managed firewalls and protection. See: https://www.suddenlinkbusiness.com/managed-services
How do I view my balance online? Billing and Tax Forms
Login to My Account. On the overview tab, you can view information about your account such as, account number, balance due, and payment due date.
If you have a past due balance, you will also see it displayed in red.
You can click on the button that says ‘Pay Bill’ to view your payment options. Or you can click directly on the My Bill page in the top navigation bar to view more details about your bill and balance.
Are there any requirements to use the desktop application for Premium Tech Support? Tech Support
Your device must have access to a high speed internet connection in order to receive remote service. In addition, your device must be running one of the following operating systems:
- Windows PC: XP, Vista, Win 7, Win 8 or Win 8.1
- Mac: iOS 10.5 or higher
Business Hosted Voice Quick Reference Guide User Guides & Tutorials
Click here to download the Business Hosted Voice Quick Reference Guide