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POPULAR QUESTIONS
Can I upgrade my Internet speeds if my business grows or I need more bandwidth? Tech Support
Absolutely! Suddenlink Business Internet service is scalable and can grow to meet the demands of your business. You can always upgrade to a new level of speed. Please contact Suddenlink at 800.490.9604 to upgrade your service.
I am having some kind of problem connecting to the Internet, what do you recommend? Tech Support
We recommend that you power cycle the modem and your equipment to see if the problem goes away, especially if you know it has been powered on for a long time.
Where can I see my call history for my phones? Tech Support
The only available history on the website is the outbound long distance calls.
- Go to https://suddenlinkbusiness.com and log-in
- Click My services
- Click Long Distance Calls Details and then select the month you wish to view
All other Call Details Records are available for a fee (includes local and long distance calls)
If you want to request additional Call Details Records, mail a completed Call Details Request Form along with payment to:
Altice USA
Attn: Shared Services (CDR)
200 Jericho Quadrangle
Jericho, NY 11753How do I view my bill online Billing and Tax Forms
Login to My Account. Click on the ‘My Bill’ link on the top right navigation menu. Under ‘Additional Options’ select the ‘View Statements’ link.
Once on the My Bill page, you can click the View Statements link to view a list of recent statements. Choose the statement you wish to view.
If you need a W-9 form, you can download one by clicking here.
Do I need any special hardware/software to sign-up for My Account? Tech Support
No special hardware or software is required to use My Account. You will only need Internet access and a Web browser on your computer. Please note that some older browsers use old encryption standards. For the highest level of security available, we suggest you use an up-to-date, modern browser.
WiFi @ Work User Guide User Guides & Tutorials
Click here to download the WiFi @ Work User Guide
Can I use more than one IP on a device? Tech Support
Yes, but we recommend using port forwarding when possible.
More than one IP should work on devices with more than one interface as long as it is set to allow them on our equipment. Please call us for “Cable Host Authorize” to be entered for you. That is the only way to get more than one IP to work at a time.
You will need to request an update to the Cable Host Authorization if you ever change any of that equipment including the modem.
I see orange lights on my cable modem, is that bad? Tech Support
No, actually that means that it is properly bonded to multiple channels and not just making a single connection. This is what allows us to offer higher bandwidth.
Why am I still getting an Email bounce back message saying “my Inbox is full” when I have already cleared all the messages from my computer’s Inbox? Tech Support
You would be getting this message because the Inbox on the Suddenlink server is full. You may have cleared the Inbox in your mail client, but you need to reduce the number of messages on the Suddenlink server. Log into your Suddenlink email webmail account, and delete messages from the Inbox. You may want to consider changing the settings in your email client to delete the messages from the server after they are downloaded to your email client. Some options would be to set it to delete messages that you have read after 3 days, or as you delete them from your Inbox.
Email service is no longer available for new customers.
How do I view my services online? Billing and Tax Forms
You can view your services in My Account on the right-hand side of the Account Overview. You can also click on the My Services link on the navigation menu and it will show your current and available services and your current package. Want to add new services? Speak with a representative via chat or phone 1-888-753-1542 today.
