Digital Encryption

Make sure all your TVs are ready.

Channels in your area are about to be digitally encrypted, which means the channels will only be accessible on TVs that have a cable box or HD DigitaLink*.  If you have any TV’s that are directly plugged into the cable with no box from Suddenlink, those TVs will be affected by this change.

To ensure you can continue enjoying these channels, call us at 844-208-8473 to order your equipment and schedule a free professional installation. 

 

Frequently Asked Questions

What is digital encryption?

  • To protect copyrighted content, TV Networks use digital encryption technology, which “scrambles” the TV signal. Only businesses that subscribe to encrypted channels can display the programming.
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  • In some markets, we are also updating our signals from analog to digital to ensure you receive the best quality signals.
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What channels are impacted?

  • All channels will be digitally encrypted. For a list of the channels in your area, please visit suddenlink.com/tvlineup and choose your location.
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How does this affect me?

  • Without a cable box or HD DigitaLink connected to each TV in your business, you’ll no longer be able to enjoy these channels. You must call 844-208-8473 to schedule a free professional installation.
     

If you have an SD-DTA on your TV, you will also need to replace that device. It looks like the image below.  You can also confirm if your device is an SD-DTA if there are no HDMI ports (only two silver RF ports like C and D in the image below)

 

Schedule of Impacted Areas
 

    • Encryption Area

      Dates of Digital Encryption*

      Phase 1^

      Phase 2^

      Phase 3^

      Hawkins, TX8/3/21 - 8/31/218/3/218/17/218/31/21
      Anadarko, OK8/3/21 - 8/31/218/3/218/17/218/31/21
      Center, TX8/31/21 - 9/28/218/31/219/14/219/28/21
      Rockdale, TX8/31/21 - 9/28/218/31/219/14/219/28/21
      Idabel, OK9/2/21 - 9/30/219/2/219/16/219/30/21
      Brookfield, MO9/2/21 - 9/30/219/2/219/16/219/30/21
      Cole County, MO9/8/21 - 10/5/219/8/219/21/2110/5/21
      Ville Platte, LA9/8/21 - 10/5/219/8/219/21/2110/5/21
      Lexington, MO9/9/21 – 10/7/219/9/219/23/2110/7/21
      Sallisaw, OK9/9/21 – 10/7/219/9/219/23/2110/7/21
      Poteau, OK9/14/21 – 10/12/219/14/219/28/2110/12/21
      Monahans, TX9/28/219/28/2110/12/2110/26/21
      Pecos, TX10/5/2110/5/2110/19/2111/2/21
      Lost Pines, TX01/11/2201/11/2201/25/2202/08/22
      Vernon, TX01/18/2201/18/2202/01/2202/15/22
    • *To view all channels, you MUST have a DTA or STB on every TV after the first date listed.
      ^Without an HD DigitaLink, you may lose select channels. 

Call 855-270-5527 and find out why more businesses are choosing Suddenlink Business, or click "Contact Sales" to send us a message.

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