• Why Suddenlink
  • Blog
  • Suddenlink Residential
  • Media
  • Sign In
855-270-5527
  • Products
    • Managed Services
    • Internet
    • Mobile
    • Voice
    • TV
  • Solutions
  • Enterprise
  • Support
    • My Account
    • Pay My Bill
    • FAQs
    • Contact Support
Shop Now
  • Overview
  • Business Voice
  • Business Hosted Voice
  • Business Trunking

SUDDENLINK BUSINESS VOICE

Reliable business-class phone services with all the features you expect and more

RELIABILITY, NOT A LIABILITY

With our small business phone service plans, you get unlimited calling within the United States, Puerto Rico, Guam and the U.S. Virgin Islands. Plus, you can transfer your current phone number at no extra charge. Manage all of it with our simple online web portal, all for one low price.
Shop Online
Chat with Sales

CRITICAL FEATURES FOR YOUR BUSINESS

Make your phone system work for your business. With Suddenlink Business Voice, you’ll get crystal clear sound and features to keep you up and running.

 

Get more than 20 features standard, including our enhanced voicemail, which lets multiple people share the same number but have their own voicemail box. Ensure your customers can always find you with hunt groups and call forwarding, so if one line is unavailable the call automatically rolls over to the next, or even rings a completely different phone number such as a home phone or mobile phone.

 

You can rely on us to deliver a premium business phone setup. 

COMPETITIVE INTERNATIONAL CALLING RATES

Your customers are increasingly diverse and it's more important than ever to ensure your business can communicate globally. As more business is done across international lines it's necessary to ensure you can make and receive calls from anywhere in the world. Your next critical business call may not come from where you expect, and Suddenlink Business Voice offers competitive per-minute rates to keep the conversation going for longer than ever.

See our rates

A TOLL-FREE NUMBER, A SEAMLESS EXPERIENCE

The size of your business doesn’t matter as much as its reputation. One small way you can build trust between you and your customers is with a toll-free number. It shows that you’re reliable, and it helps people remember your number more easily. Support your marketing and strengthen your brand with a toll-free vanity number.

Chat with Sales
Call 855-270-5527

A 24/7 VIRTUAL RECEPTIONIST

Your virtual receptionist is available 24/7/365 to keep your business running even while you sleep. VR is the most professional way to answer and direct customer calls and allows you to customize the greeting in order to protect your brand and efficiently help your caller.

Chat with Sales
Call 855-270-5527

WE'RE ALWAYS HERE TO HELP

30-Day Money-Back Guarantee

If you’re not totally satisfied with your Suddenlink Business plan and products, tell us within 30 days and we’ll give you your money back.

24/7 Technical Support

Give us a call literally anytime, day or night, and our technical support teams will help you solve issues to keep your business going.

No Annual Contracts

We stay flexible so you can stay flexible - that’s why we don’t have annual contracts or early termination penalties.

DISCOVER PRODUCTS AND SERVICES TO HELP YOUR BUSINESS SUCCEED

Secure Internet

Get connected and protected with high-speed Internet built for business. Choose from a variety of speeds to fit your needs.

Learn More

Altice Mobile

Altice mobile will get you connected and keep you connected with unlimited data, talk and text, and 99% nationwide coverage — exclusive for Suddenlink Business customers.

Learn More

Business TV

Get all of the TV services your business needs, with the variety your guests are looking for.

Learn More

Service Plans

Need technical support? We’ve got you covered with the service plans for all your devices and systems that run your business.

Learn More
ENTERPRISE SOLUTIONS

LET’S SHAPE TOMORROW, TOGETHER

Our enterprise solutions will keep you confidently connected with best-in-class network performance, voice, security and more.
Learn More

Connect with an expert

1-877-544-4872

Disclaimers

Rollover Hunting

Rollover Hunting is a feature that is managed by the Account Manager or Phone Manager. It allows incoming calls to your primary phone line to roll over to the next available line and, if al l lines are busy or not answered, the call can roll over to voicemail. It will hunt through all lines in the group once to find an idle line. You can configure multiple hunt groups and the number of rings before the call is routed to the next li ne. Each hunt group must have a minimum of two lines and a unique primary number. There are three hunt sequence options:

• Linear Hunting: routes calls to the first idle line in sequential order, starting with the first line in the group to the last line in the group. You specify the order (sequence) of the lines within the group.

• Circular Hunting: varies the starting point for the hunt group and allows for an even distribution of calls within the group. Calls will be routed to the first idle line starting with the line directly after the line on which the last call was completed. The hunt will then follow the order (sequence) of the lines in the group.

• Uniform Distribution: routes calls to the first available line in the group that has been idle the longest.

Call Queue with Music On Hold: Customers who purchase Virtual Receptionist can enhance their rollover hunt group with this feature. You can select from 12 music choices, specify the maximum time you want a caller to stay in queue and the number of callers that can be put in queue.

Note: A line that is dedicated to an alarm, credit card, ATM or fax machine should not be included in a Rollover Hunt Group.

To learn more about Call Queue with Music On Hold or the Rollover Hunting feature, log in to the Optimum Business Account Center at optimum.net/business and click on the "Explore Optimum" link to watch the tutorial.

Enhanced Voicemail

Enhanced Voicemail lets you listen to messages, create personal or corporate greetings and access your voicemail box from anywhere there's phone or internet access. In the Optimum Business Account Center, you can manage many advanced voicemail features, including listening to messages online, setting voicemail alerts and sending your messages to your email account. To activate your voicemail box you can simply dial *86 from your Optimum Voice line and follow the voice prompts or log in to the Optimum Business Account Center, click the "Phone" tab and select "Voicemail" from the drop-down menu. Here you will find the complete instruction guide to activate and manage your voicemail online or via telephone.

Time-of-Day Forwarding

Provides a scheduling capability to forward calls to another number, voice mail or a do-not-disturb announcement during specified time intervals. Multiple schedules can be configured that suit your business needs.

Call Forwarding

Automatically redirects your incoming calls to another number, voicemail or do-not-disturb announcement.

Call Forwarding is only available for telephone numbers within the continental United States.

Call Forwarding on Busy or No Answer

When the phone line is busy or the line is not answered, the call will be redirected to the number you specify, voicemail or a do-not-disturb announcement.

Selective Call Forwarding

You can create a list of up to 32 phone numbers and have them forwarded to another phone number, voice mail or do-not-disturb announcement.

Find Me

Calls to your phone line can simultaneously ring up to three additional phone numbers. The incoming call will be connected to whichever phone answers first.

Caller 10

Displays the name and telephone number of the incoming caller, provided they are not blocking that information.

This feature requires a Caller ID compatible telephone or display device.

Call Waiting

Alerts you with a special tone when someone else is calling you while you are already on the phone.

Caller ID with Call Waiting

Displays the name and telephone number of the incoming Call Waiting caller, provided they are not blocking that information. This feature requires a Caller ID compatible telephone or display device.

Outbound Caller ID Name

Allows you to specify the name that will appear for your number when you make an outbound call. The person you are calling must have a Caller ID compatible telephone or display device.

VIP Ringing

Designate up to 32 telephone numbers to ring with a second, distinct ring tone.

Business Continuity Forwarding

Forward calls to a pre-determined number during a power outage or when the connection to the cable modem is lost so you will never miss a call.

Three-Way Calling

Add a third party to your conversation.

Block Unwanted Callers

Block incoming calls from up to 32 selected phone numbers as well as all callers who do not show their Caller ID information. Those callers can dial *82 to allow the Caller ID information to show when calling your number while this feature is active.

Private Outbound Calling

Turn this feature on via the account center to hide your name and number on all calls you make. You can also hide your number on a per-call basis by dialing *6 7 before making a call.

Directory Listing and Directory Assistance

Your phone service includes a 411 and White Pages directory listing (simple, straight-line listing) for new phone number(s). A 411 and White Pages directory listing for your toll-free numbers is optional and provided at an additional charge.

Call Detail Records

Call Detail Records are provided in the Optimum Business Account Center for all incoming and outgoing calls made to and from your phone line. You can view and download Call Detail Records for the current bill period and up to three prior bill periods.

Enhanced 911

Allows emergency operators to automatically know the telephone number and address of the dialing party.

Busy Redial (*66)

When you get a busy signal, dial *66 to use Busy Redial and you will get a call back when the line you are calling is available. Busy Redial is available only for telephone numbers within the continental United States.

Call Return (*69)

Let’s you identify and dial the last incoming caller to your line.

HD Calling

Optimum is the first landline telephone service provider in the U.S. to launch High Definition calling. HD calling is the next generation of voice technology that gives you less background noise, sharper sound quality and increased clarity in your phone conversations. To experience HD calling, customers and call recipients must subscribe to Optimum Voice and use HD-capable handsets.

Take control of your business phone and business voice.

Let’s talk savings. It’s time to say hello to an affordable small business phone service – including business voice – and goodbye to wasting money. We’re talking unlimited calling in the United States and Canada. Trusted by millions, Suddenlink Business phone with business voice is among the best you’ll find. Our advanced features are high-tech but easy to use, and help to improve your communications. And we all know running a small business can be hard enough, so opt in to a phone service that helps you to get down to the real work. Suddenlink Business offers useful and customizable phone and voice services to suit your budget and your needs. How does unlimited calling, connectivity and productivity sound? And if all phone services are similar, then why are you paying more for yours? Spend less while getting more with our Advanced Suddenlink Business Class Phone service. Delivered over our fully managed and maintained fiber-rich network, you’ll get the reliability, features and savings to help your small business thrive.


State-of-the-art business voice and business phone, without the price tag.

It starts with Unlimited Calling – that’s right, talk all you want for one low price, both locally and nationwide. Then get all the features you need to maximize your productivity. And yes, it’s cost effective. Your small business can save up to 30% with our phone and business voice services. And the benefits are as endless as the many calls you’ll be making. We offer 24/7 monitoring by professionals in our state-of-the-art Network Operations Center (NOC). They monitor our managed and maintained fiber-optic network all day, every day. This gives you the reliability your small business needs in a business phone – crystal clear digital sound is backed by expert local customer service and support. As a small business owner, you can’t afford to deal with the hassle of poor connection or dropped calls – and with Suddenlink Business, you never will. Unlimited calling, endless benefits and cost effective plans to fit every business model and type.

855-270-5527
Pricing, terms and offers subject to change and discontinuance without notice. All trademarks and service marks are the property of their respective owners. All services not available in all area.
© CSC Holdings, LLC. All rights reserved.
  • Company
    • Why Suddenlink
    • About Altice USA
    • Altice Business
    • Partners
    • Careers
    • Terms & Conditions
    • Privacy Policy
  • Shop
    • Internet
    • Mobile
    • Voice
    • TV
    • Service Plans
    • Standard Pricing
  • Solutions
    • Professional Services
    • Healthcare
    • Retail
    • Hospitality
    • Public Sector
  • Enterprise
    • Carrier
    • Transport
    • Security
  • Help & Support
    • My Account
    • Pay Bill
    • FAQs
    • Contact Support
Find offers in your area
Web Exclusive

Find special offers in your area.

Enter your business address

Already a Suddenlink customer?

Call 855-270-5527 to speak about your account.