Business Tips

Can I Use My VoIP Phone Anywhere? The Top Questions About Business Hosted Voice Answered


The term VoIP is a relatively common phrase that’s often thrown around in the business world when the topic of communication comes up. No matter how many times we’ve heard it though, we think it’s incredibly important to ask—do any of us have a solid understanding of what it is and why it matters?

VoIP—sometimes referred to as hosted voice—can be an impactful tool for many small-to-mid-sized businesses, but ultimately, to know if it makes sense for your company, it’s crucial to first understand it. Admittedly, the topic can seem a little tricky up-front, but with a touch of technical explanation and a commitment to doing away with the confusing jargon, VoIP is a pretty easy subject to broach.

Today, we’re diving into exactly that. This blog is wholly dedicated to understanding the basics of VoIP in order to help you build a solid foundation of what VoIP is, why it matters, and how it could potentially benefit your small business.

First Things First, What is VoIP?

Voice over internet protocol—otherwise known as VoIP—is a type of communication that relies on a third party to provide telephone connectivity through internet protocol. In other words, it’s a type of communication method that uses a high-speed internet connection. That means your voice calls won’t depend on the connection from traditional analog lines or wires. It’s OK to think of hosted voice as a replacement for your telephone service because it does offer you the ability to host incoming and outgoing calls—but it’s a telephone service that does much, much more than a traditional line.

Yes, it relies on an internet connection (which is one of the key differences), but it also offers a ton of crucial benefits that aid in small business functions. Considered to be an advanced, smart strategy for voice communication, a type of VoIP (called hosted voice or business hosted voice) can offer features like:

  • Smart calling
  • Unlimited nationwide calling
  • IVR menus
  • Call waiting
  • Cloud-management
  • Access to your VoIP anywhere, any time

Of course, VoIP can offer many more benefits than just the few already listed (and those are only a few of the featuresSuddenlink’s VoIP service offers, just as a note). Because VoIP is cloud-based (in most cases), you’re able to better unite your entire company with a single, hosted system—this means better connectivity, more advanced features, and a scalable solution that can grow seamlessly with the needs of your company.

Breaking Down the Top Questions About VoIP

Definitions are helpful, but they often don’t offer the full, comprehensive scope you’re looking for. And trust us, we know how comprehensive something should be to help you decide what’s right for your business. That’s why we’ve laid out the top VoIP questions here. Keep reading to learn more about VoIP, have some of your burning questions answered, and potentially use these foundational answers to help you make your decision about your communication strategy.

Will a VoIP System Work Without the Internet?

In short, no. But to answer this question adequately, we’ll need to get a touch technical. We’ve already taken a semi-deep dive into the definition of VoIP, and with that in mind, you likely understand that business hosted voice (or hosted voice services in general) don’t work like traditional phone lines do. Instead, VoIP uses your high-speed internet connection to place calls. As we mentioned, VoIP stands for voice over internet protocol—calls traverse networks using internet protocol (IP) rather than traditional phone lines. Traditional analog phone lines use optical fibers or wires to make connections.

Is a Computer Required for a VoIP System?

Not necessarily. The neat thing about VoIP is that it’s a pretty flexible service that doesn’t require a single type of technology to use. An IP phone works, mobile phones work, laptops work, etc. The only requirement for a VoIP system, as we mentioned above, is an existing and functional internet connection.

Why Should Small Businesses Choose VoIP Services Over Traditional Phone Services?

There’s no such as a one-size-fits-all communication solution, which means that choosing the right communication strategy is going to depend on a company’s needs, goals, and requirements. Still, VoIP services can offer several advantages to small and mid-sized businesses. For example, a solid VoIP service can help you lower your communication costs, enhance your customer service capabilities, ensure a reliable connection no matter what, free up your dedicated IT team to focus on other issues, use digital data to help you make better decisions, and provide you with the flexibility and mobility needed to grow and scale your business. Read our VoIP blog here to learn more about the benefits of business hosted voice through the scope of a small business.

Why Should My Small Business Invest in Hosted Voice Solutions?

Ultimately, you know what’s best for your small to mid-sized business—you have the strongest understanding of what you need, what’s required to function at your expected level, and what your growth goals are, too. For some, VoIP is a perfect fit. VoIP offers flexibility and mobility because it can be used from anywhere (at any time), it uses digital insights to help you make better business decisions (crucial if you’re trying to grow your business), and it can lower your communication costs. Further, VoIP often comes hand-in-hand with cutting-edge features that can evolve and enhance your customer service—one of the most important factors for any company.

If cost-cutting, scalability, and reliability are something you need for your business—VoIP might be the right choice for you.

Is VoIP the Same Exact Thing as Business Hosted Voice—What’s the Difference?

To put it simply, yes and no. VoIP stands for voice over internet protocol, which means it’s a type of communication that uses internet protocol to work. Business hosted voice—sometimes just referred to as hosted voice—is a type of VoIP. While these terms are used interchangeably, it’s important to realize that business hosted voice (or hosted voice) is a type of VoIP calling.

Is VoIP a Cost-Effective Choice for My Small-to-Mid-Sized Business?

We certainly can’t speak for every company out there providing business hosted voice services, but we can tell you about our own services in an effort to illustrate how cost-effective VoIP can truly be. For starters, our business hosted voice service equips our customers with everything they need for success—hardware, software, and cloud-management hosting. Further, we offer flat rates that cover more than just calls coming in and out—our rates include invaluable services like 24/7 tech and customer support, no annual contracts, smart calling features, selective calling features, and seamless calling features. We also throw in a 30-day money-back guarantee to ensure that you’re satisfied with your service.

Can I Use My VoIP Hosted Solution Anywhere, Any Time?

Yes and yes! As long as you’ve got access to an internet connection, you’re in the clear to use your business hosted voice service. That’s the beautiful thing about VoIP—as long as your internet is there, you’re good to go. With traditional phone services, it’s crucial to be in the exact spot where your phone line is placed—otherwise, you’re calling from a different number and a different location. With VoIP, it doesn’t matter where you are or when you’re using your hosted voice service—as long as you’ve got an internet connection, you’re perfectly capable of logging into your cloud-managed VoIP service from anywhere in the world.

Suddenlink Business: The Go-To Small Business VoIP Solution

So, you’re pretty sold on VoIP, huh? If you’re ready to make the jump to an exceptional business hosted voice solution, then we’ve got good news for you—Suddenlink Business has the VoIP services you need to take your business to the next level.

From our huge offering of VoIP services to our promise of 24/7 technical support and customer service to our 30-day money-back guarantee, Suddenlink Business is wholly committed to being more than just your VoIP provider—we want to be your partner, too. When you succeed, we succeed, and we’re dedicated to helping you reach your goals, grow your business, and transform into the company of your dreams. With our VoIP services, we can help you get there.

If you’re ready to start your VoIP journey, contact our sales team for a helping hand in kickstarting your new services. Still have questions? That’s OK, too. Check out all the details of our business hosted voice services and reach out to our customer service team—we’re here to answer your inquiries and provide you with solutions.

You're just one step away from optimizing your communication forever—we can’t wait to be on your team.